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Returns Policy

Only damaged/defective items will be refunded.  All other items may be exchanged for another item or for store credit within 30 days of original order. If you would like to exchange an item, please contact us so we can make sure your item is in stock.  Returned items must be unwashed, unworn, free of scents and pet hair and have the original tags still attached.  Buyer is responsible for return or exchange shipping fees unless the item was defective, in which case the shipping fee will be credited to the original form of payment.

Items purchased with a discount or coupon code are non-refundable but may be exchanged within 30 days of original order.

SALE items are final and cannot be returned or exchanged.

Gift cards are non-refundable.

We do not accept Za Zen items purchased at other locations for returns or exchanges.


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